Policies
Shipping
Please be assured that your items will usually ship out within three to five business days. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS) or United Parcel Service (UPS). Yes, we ship to P.O. Boxes.
Cancellations
If you wish to cancel an order, you will need to email us. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is cancelled after it leaves our facility will be considered a return, and all policies listed apply.
Returns
For any item(s) you wish to return, please email us within 14 days of receipt of the product to notify us of your wish to return/exchange the product and the reasoning why. The item(s) must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the item(s) carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. All packages being returned must have Delivery Confirmation, or we cannot guarantee that your item(s) will be credited. After 14 days past your receipt of shipment, no returns are accepted, ALL SALES WILL BE FINAL. Please be sure to include original packing slip in return package and ship to:
MUSCLETRUFFLE LLC
Attn: Return Department
3904 Clayton Ave, Los Angeles, CA 90027, USA
Once we receive the item(s) we will check the return shipment for accuracy and then proceed with issuing the credit minus the original shipping cost. After 30 days of making the return claim, if the product has not yet been received from the customer, the credit will be void and all sales will be final. Products returned to us without prior customer notification will not be refunded.
***WE CANNOT PROCESS RETURNS FOR PRODUCTS THAT WERE PURCHASED THROUGH A THIRD PARTY DISTRIBUTOR OR RETAILER. Please contact the distributor/retailer that purchase was made through for information on their return policy.
Damaged items
Merchandise damaged during shipment must be reported to MUSCLETRUFFLE LLC within 48 hours of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued for unopened merchandise within 10 business days of our receipt of the returned package.
Errors
We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us for a return package tag prior to returning any merchandise (please include your order number and the item description in your email). A valid return package tag must be included on the shipping label, or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.
***Please Note: If error is made on the part of the customer, the situation must be handled as a return. Please refer to “Return” section for further information and instructions.
