International Policies / Canadian Policies
No Import Duties
Because of the Free Trade Agreement between the US and Canada, you are able to order up to $2,500 CAD without incurring any import duties. However, your package may be subject to additional taxes and fees (most commonly GST [Goods & Services Tax] and processing fees) that will be charged by the shipping carrier upon delivery.
Please also note that Canada sometimes prohibits the importation of more than a 90 days’ supply of some dietary supplements (according to Natural Health Product Regulations) in a single order, and you may see that reflected as a restriction in your cart.
Due to Canada’s import regulations, some products may not be available for purchase. If a product is restricted to Canada, this will be noted in the cart along with instructions to remove that product before you’ll be able to complete your purchase. Please note that Canada sometimes prohibits the importation of more than a 90 days’ supply of some dietary supplements (Canadian Natural Health Products) in a single order. Any order that does not follow the proper regulatory guidelines will not be eligible for a refund or replacement. We apologize for any inconvenience this may cause you.
While the MUSCLETRUFFLE LLC team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
In addition to prohibited items, we are unable to ship free samples and all products requiring cold packs internationally.
We welcome your feedback. If you find a product that needs to be restricted or allowed to ship to Canada, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.
International Payment Methods
Accepted forms of payment currently include:
Credit cards associated with Visa, MasterCard, American Express, Discover,
Debit cards associated with Visa or MasterCard
PayPal where available
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases. This will nearly always fix your issue. Please note that all prices are listed in USD unless otherwise noted.
Canadian Shipping Options
We work hard to get the best possible shipping rates from our couriers so we can pass the savings on to you. Shipping costs to Canada are based on the weight and size of your order.
UPS International is our method so you want to get your order more quickly and it’s also fully traceable. Please note that if you select UPS, if any import taxes are levied, you may be billed these directly by the courier upon delivery.
Simply place items in your cart select your country and fill out the ship to address, NO P.O. Boxes please. We have a standard shipping rate.
Estimated delivery in 3-7 business days
No delivery to P.O. boxes
Returns & Refund
We stand by our commitment to your satisfaction with our products and services. If you do experience an issue, please accept our apology in advance for any inconvenience – you can rest assured that we will work hard to make things right. Please refer to the link to our Domestic Muscletruffle Return & Refund Policies for all applicable information. Additions to these policies for Canadian/International orders are as follows:
If Customs removes or damages a returning product(s) during the course of an inspection or delivery delay of any kind, you’ll need to contact them directly to start a damage or loss claim, as we are unable to speak with them on your behalf nor are we able to reimburse you in any way for damage or loss that they may cause.
Violation of Laws
Please familiarize yourself with your country’s import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we’ll instruct the courier to destroy the package and we’ll be unable to issue a refund of any kind.
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 60 days to clear customs. An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. In the event your order has been lost, you must report it as lost to us within 90 days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue. Please contact us by email at firstname.lastname@example.org or phone at +1 (323) 536-7337.
MUSCLETRUFFLE LLC and muscletruffle.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from muscletruffle.com, you agree to our policies above. MUSCLETRUFFLE LLC and muscletruffle.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.